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Delivery
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We currently ship within Australia.
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Orders are usually processed within 2–5 business days.
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Delivery times may vary depending on your location and courier service.
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Once dispatched, you will receive tracking details (where available).
Returns & Exchanges
We want you to be happy with your purchase 💚
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Returns are accepted within 7 days of delivery for unused items in original condition.
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Items must be returned in original packaging.
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Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Faulty or Incorrect Items
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If you receive a damaged or incorrect product, please contact us within 7 days of delivery.
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We will arrange a replacement or refund as quickly as possible.
Please contact us at support@musamaryam.com for all returns or delivery enquiries.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@musamaryam.com